Shipping Policy
Worldwide shipping methods, processing times, tracking, customs, and delivery estimates.
Worldwide Shipping
Last updated: June 20, 2026
We ship to most supported destinations worldwide. Available methods depend on the country, package size, product restrictions, customs conditions, and carrier coverage.
Processing
Most paid, in-stock orders are prepared within 1-3 business days. We may contact you to confirm the address, phone number, tax identifier, product compatibility, or preferred shipping method before dispatch.
Estimated Transit Times
| Method | Typical estimate |
|---|---|
| DHL / UPS / FedEx / TNT | 3-7 business days |
| EMS or dedicated lines | 7-12 business days |
| Registered postal service | 10-25 business days |
These are estimates after dispatch, not guarantees. Remote areas, customs inspections, weather, public holidays, conflict, or carrier disruption can extend delivery.
Tracking
A tracking number is provided after dispatch. Allow 24-72 hours for the carrier's first scan, then use our Track Order page or the carrier's website.
Customs and Import Charges
The recipient is responsible for any import duty, VAT, tax, brokerage fee, permit, or customs document required by the destination country. Certain destinations may require a tax number or other identification before an express carrier can clear the package.
Address Changes and Delivery Problems
Verify the complete address and phone number before ordering. Contact us immediately if a correction is needed; an address cannot always be changed after dispatch. If tracking shows damage, loss, or an unusual delay, contact us so we can open a carrier investigation.
Contact Our Team
Email: info@xhorse-shop.com
Business hours: Monday-Friday, 8:30 AM-6:00 PM (UTC+8).
